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Wouldn’t it be fantastic if everyone who had a great idea that they really loved created a flexible, do-able plan and then went for it – un-self-consciously, unapologetically and with the mindset of simply making the idea become as amazing as it can be? This is what my podcast is all about. Helping you, your team and your business create your own legacies that you didn’t even imagine were possible through innovation, co-creation and entrepreneurial thinking. I’m here to cheer you on and walk alongside you, an independent thinker, who wants to pioneer, create more and regurgitate less, and blast through gloss and BS to get into the substance of what really matters and really works. Let’s trust in ourselves and listen to our own intuition. We’ll consult others, learn, listen to views, then take our stand and unapologetically do us. Bring on the ideas...
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Monday May 01, 2023
Monday May 01, 2023
Are you looking to enhance your organization's understanding of the customer perspective and provide a better customer experience? If yes, then a customer journey mapping workshop is just what you need.
Int his podcast, I will guide you through the fundamentals of customer journey mapping, share how to facilitate a successful workshop, and create insightful before-and-after customer journey maps.
Here's what I cover:
- What is Customer Journey Mapping and why it's invaluable for all types of businesses
- Key steps to creating an effective Customer Journey Map
- Examples of successful Customer Journey Maps
- Preparation for your Customer Journey Mapping Workshop
- Co-creating a Customer Journey Map with real customers
- Customer Journey Mapping Workshop agenda and activities
- Validating your new Customer Journey
- Examples of Customer Journey Mapping software tools
- Useful references and resources
Please do share your questions, comments, and ideas on LinkedIn. I'll respond to each one of them.
Don't miss this opportunity to enhance your organization's customer experience and become even more customer-centric.
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